Clear expectations / Better projects

Trust, craft & project support.

Nookrivet brings buyers and independent makers together. Here is what our labels mean and how to get help.

What we check

Application approved: the maker’s application has been reviewed and approved by Nookrivet. Email verified: the account email has been confirmed. Neither is an identity check, background check, skills certification, or guarantee of delivery. We do not currently offer independent identity verification.

A track record with context

Buyer-confirmed projects count Nookrivet projects the buyer marked complete after accepting a quote. They are not verified paid orders. Portfolio images are maker-provided examples and are separate from this count. A new maker may have no completed projects here yet.

Find the right fit

Storefronts list maker-supplied equipment, working dimensions, materials, color limits and tolerances. Buyers can include the same requirements in a quote request. Confirm units, finish, file rights, deadline, shipping, payment terms and any limitations in writing before starting.

When a project goes wrong

1. Open My projects, select the project, and discuss the problem in the conversation.
2. Use “Report a problem” under Project support. Explain what happened and the resolution you want. Your partner can read your report.
3. The Nookrivet owner reviews the report, agreement and conversation and posts a response for both parties. Check the project for updates. No fixed response time or outcome is guaranteed.

Project payments are currently arranged outside Nookrivet. We can help review and mediate a disagreement, but cannot automatically reverse an external payment or guarantee a refund. Payment-provider dispute deadlines still apply. Keep your agreement and payment records.

For concerns before a project exists, contact buzz.does.tech@gmail.com. Do not send passwords or full payment card details.